In our discussion about the maintenance management process through the CAFM system, we spoke with Dalibor Perić, Deputy Technical Director at ATALIAN Croatia.
Now, let’s delve into the operational procedures and see how we efficiently manage a vast portfolio of clients, minimize costs, and drive excellence in service delivery.
Regular Maintenance
Regular maintenance services encompass all preventive procedures prescribed by laws, equipment manufacturer guidelines, industry standards, or experience. These procedures are crucial for preserving assets and ensuring safe and comfortable building use. They involve inspections to identify deficiencies, routine equipment and system servicing, and compliance with legal testing requirements.
CAFM Database
Building on the documentation of buildings, systems, and equipment, we create an annual plan for regular maintenance, optimizing the budget and storing the plan in the CAFM database. This database is regularly updated to incorporate new maintenance patterns and system changes. Additionally, we include proposals for annual maintenance and inspection plans as part of technical documentation for tendering.
Emergency Maintenance Process and Help Desk
Emergency maintenance encompasses activities responding to breakdowns or system downtime. To eliminate fault recurrence, spread, or property damage, a fast, economical, and quality approach is required. The process begins with opening a work order via email or client call, and the Help Desk assigns it to a technician or manager. After completing the repair or service, the technician submits a work order form, and the client can monitor the request’s status and attached documentation in real-time.
Integrating the CAFM System with the ERP System
Integration ensures commercial transactions, budget planning, and cost tracking, providing transparency and efficiency in service delivery.
Communication with the Client
Client communication regarding service requests begins with the Help Desk, which organizes further service provision processes and notifies clients of relevant events. If necessary, clients can contact the executor of their request, and after service, they can respond to a satisfaction survey.
Regular Reporting and Energy Management
Operational reporting on services is conducted weekly, monthly, or quarterly, with detailed documentation archived in the CAFM system. Technicians conduct regular inspections, monitor consumption, and offer various service levels for energy management. Remote reading devices enable almost instantaneous detection of increased consumption, contributing to sustainability and environmental awareness.
